Frequently Asked Questions

Yes. Share student ages or grades, group size, learning goals, available devices, budget, and timing. We can assist with product selection, quantities, and configurations. Our Educator Resources page is a useful place to start planning.

Check the specific product listing for included components, quantities, recommended ages, and requirements. Individual kits and classroom sets can have different contents. If something is unclear, send us the product name or SKU before ordering.

Requirements vary by product. Some activities use screen-free controls; others need a compatible device, app, operating system, or license. Review the product requirements and our Classroom Coding Robot Buying Guide. Contact us to check a specific product against your school's devices.

Inclusions vary. Do not assume that lessons, professional development, subscriptions, or software licenses are included with every product. Check the listing and ask us to clarify the specific package before purchasing.

Yes. We accept purchase orders from approved schools, districts, and organizations. Additional verification may be required, and payment timelines or separate PO terms must be confirmed for the order. Visit School Purchasing & Purchase Orders for the steps.

Visit Request a Quote or email care@stemclassrooms.com. Include product names or SKUs, quantities, delivery ZIP code, budget, and timing. A quote request is an inquiry, not an order.

Yes. Send the products, quantities, number of sites, and delivery requirements. Pricing and availability are confirmed for your specific inquiry.

Contact our team before ordering if your organization needs tax-exemption review, a W-9, or vendor registration paperwork. Share your purchasing department's requirements so we can coordinate next steps.

Timing depends on the product, availability, order size, and shipping method. Bulk and PO orders can have different processing requirements. Delivery estimates are not guaranteed; contact us before ordering if you have a deadline. See the Shipping Policy.

Not always. Larger classroom and bulk orders may arrive in multiple shipments or require freight delivery. Tell us about receiving hours and delivery restrictions when requesting your quote.

Email care@stemclassrooms.com. Returns require approval before items are sent back, and eligibility and exclusions apply. For damaged, defective, or incorrect items, contact us immediately after inspection. Read the Return Policy for the full process.

Contact us as soon as possible with your order number and requested change. Once an order is accepted, cancellation may not be possible. See our Terms of Service.

Email care@stemclassrooms.com or leave a message at 1-877-905-4015. Please include a brief description of your question, your order number (if applicable), and your email address or callback number. Our team will review the details and get back to you as soon as possible, prepared to help.